Refund policy

Shipping & Delivery Policy

Last updated: October 2, 2026

VEKYZ is operated by Alltiva Global LLC.

Contact: support@vekyz.com

Order Processing and Delivery

Orders are prepared and processed before shipment.

Our standard estimated delivery time is 8–15 business days, depending on the destination and region.

Business days generally exclude weekends and public holidays.

Delivery times are estimates and may vary depending on the destination, local carrier operations, customs processing, peak periods, severe weather, or other circumstances affecting international transportation.

Where applicable law provides specific rights concerning delivery times or delays, those rights remain unaffected.

International Fulfillment

VEKYZ works with international fulfillment partners, suppliers, warehouses and logistics providers.

Depending on product availability and the customer's location, orders may be fulfilled from different warehouses around the world.

The country from which an order is shipped does not change VEKYZ's responsibility to the customer where VEKYZ is responsible under applicable consumer law.

Order Tracking

When tracking is available, tracking information will be provided after the order has been shipped.

Tracking information may take several business days to display its first update.

International shipments may be transferred between carriers, which can occasionally result in periods without new tracking events.

Multiple Packages

If an order contains multiple products, items may be shipped separately from different fulfillment locations.

You may therefore receive:

- more than one package;

- more than one tracking number; or

- packages on different days.

You will not be charged additional shipping solely because VEKYZ chooses to fulfill an order in separate packages.

Customs, Duties and Taxes

International shipments may be subject to customs duties, import taxes or other government charges depending on the destination country.

Any charges collected directly by VEKYZ will be disclosed during checkout as required by applicable law.

Where charges are imposed separately by customs or another authority, responsibility for those charges will be determined according to the applicable law and the information disclosed during the purchase.

Customers are responsible for providing accurate information required for customs clearance.

Delivery Delays

Although most orders are expected to arrive within 8–15 business days, international transportation can occasionally experience unexpected delays.

Possible causes include customs inspections, carrier disruptions, severe weather, public holidays, transportation disruptions, unusually high shipping volumes and other circumstances outside normal delivery operations.

If we become aware that we cannot fulfill an order within a timeframe we expressly promised, we will provide any notice, cancellation option, refund or other remedy required by applicable law.

Incorrect or Incomplete Address

Please ensure that your shipping information is complete and accurate before completing your purchase.

If you notice an error, contact support@vekyz.com as soon as possible.

We will make reasonable efforts to update the address before shipment, but changes cannot be guaranteed once fulfillment has begun.

Additional reshipping costs resulting solely from incorrect information supplied by the customer may apply where permitted by law.

Failed Delivery Attempts

Depending on the local carrier, one or more delivery attempts may be made or the package may be taken to a local collection point.

Customers should monitor their tracking information and follow carrier instructions.

If your package is returned after unsuccessful delivery attempts, contact support@vekyz.com so we can review the available options.

Lost Packages

If your tracking information shows an unusual delay or you believe your package has been lost, contact:

support@vekyz.com

We will investigate the shipment with the appropriate carrier or fulfillment partner.

If the shipment is determined to have been lost before delivery, we will provide a replacement, refund or other remedy as appropriate and as required by applicable law.

Package Marked as Delivered

If tracking indicates that your order has been delivered but you cannot locate it, please:

1. check the delivery location and surrounding area;

2. check with household members, building staff or neighbors where appropriate;

3. review any notice provided by the carrier; and

4. contact us at support@vekyz.com if the package still cannot be located.

We may investigate the delivery with the carrier.

Damaged or Incorrect Orders

If your order arrives damaged, defective or incorrect, please contact support@vekyz.com as soon as reasonably possible.

Please include your order number and photographs or video where reasonably necessary to document the issue.

Please see our Refund & Return Policy for additional information.

Contact Us

For questions about shipping, tracking or delivery:

VEKYZ

Operated by Alltiva Global LLC

Email: support@vekyz.com