Shipping policy

Shipping Policy

Last updated: October 2, 2026

At VEKYZ, we work with international fulfillment partners to deliver your order safely and efficiently.

VEKYZ is operated by Alltiva Global LLC.

Delivery Time

Our estimated delivery time is 8–15 business days, depending on your country and region.

Business days generally exclude weekends and public holidays.

Delivery times are estimates and may occasionally vary due to customs processing, local carrier operations, weather conditions, public holidays, peak shipping periods, or other circumstances affecting international transportation.

Any mandatory rights you may have under applicable consumer law regarding delivery times and delays remain unaffected.

Order Processing

Orders are prepared and processed before shipment.

Processing may include payment verification, order confirmation, product preparation, quality control, packaging, and transfer to the shipping carrier.

Once your order has been shipped, tracking information will be provided when available.

International Shipping

VEKYZ ships internationally and works with suppliers, fulfillment centers, warehouses, and logistics partners in different regions.

Depending on product availability and your delivery location, your order may be shipped from a warehouse located outside your country.

Order Tracking

When tracking is available, you will receive tracking information after your order has been shipped.

Please note that tracking information may take several business days to display its first update.

International packages may also be transferred between different carriers during transit, which can occasionally result in periods without new tracking updates.

Multiple Packages

If your order contains multiple products, they may be fulfilled from different warehouses.

As a result, your order may:

- arrive in separate packages;

- have more than one tracking number; or

- arrive on different days.

You will not be charged additional shipping solely because VEKYZ chooses to split an order into multiple packages.

Shipping Costs

Any applicable shipping costs will be clearly displayed before you complete your purchase.

If your order qualifies for a free-shipping promotion, the applicable offer will be shown on our website or during checkout.

Customs, Duties and Import Taxes

International orders may be subject to customs duties, import taxes, or other government charges depending on the destination country.

Where required, charges collected directly by VEKYZ will be disclosed during checkout.

Additional charges imposed independently by customs or local authorities may apply depending on your destination and applicable law.

Incorrect Shipping Address

Customers are responsible for providing complete and accurate shipping information.

If you notice an error in your shipping address, contact us as soon as possible at:

support@vekyz.com

We will make reasonable efforts to update the address before shipment, but changes cannot be guaranteed once fulfillment has begun.

If a package cannot be delivered because of incorrect or incomplete information provided by the customer, additional reshipping costs may apply where permitted by law.

Delivery Delays

Although most orders are expected to arrive within 8–15 business days, international shipments can occasionally experience unexpected delays.

Possible causes include:

- customs inspections;

- carrier disruptions;

- severe weather;

- public holidays;

- transportation disruptions;

- unusually high shipping volumes; or

- other circumstances affecting delivery.

If we become aware that an order cannot be fulfilled within a timeframe expressly promised to you, we will provide any notice, cancellation option, refund, or other remedy required by applicable law.

Failed Delivery Attempts

Depending on the local carrier, one or more delivery attempts may be made or your package may be sent to a local collection point.

Please monitor your tracking information and follow any instructions provided by the carrier.

If your package is returned after unsuccessful delivery attempts, contact support@vekyz.com so we can review the available options.

Lost Packages

If your tracking information shows an unusual delay or you believe your package has been lost, contact:

support@vekyz.com

We will investigate the shipment with the carrier or fulfillment partner.

If an order is confirmed as lost before delivery, we will provide an appropriate replacement, refund, or other remedy in accordance with applicable law.

Package Marked as Delivered but Not Received

If your tracking information shows that your package was delivered but you cannot locate it:

1. Check the delivery location and surrounding area.

2. Check with household members, neighbors, reception, or building staff where appropriate.

3. Review any delivery notice provided by the carrier.

4. Contact us at support@vekyz.com if the package still cannot be located.

We may open an investigation with the carrier.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or different from what you ordered, contact us as soon as reasonably possible at:

support@vekyz.com

Please include your order number and photographs or video where reasonably necessary to document the issue.

We will review the case and provide the appropriate solution in accordance with our Refund & Return Policy and applicable consumer law.

Contact Us

For questions regarding shipping, tracking, or delivery:

VEKYZ

Operated by Alltiva Global LLC

Wyoming, United States

Email: support@vekyz.com